Rate each anchor from 1 (weak) to 5 (strong). Identify your lowest-scoring anchor. Set one concrete action for the week ahead.
Remain calm during stressful conversations. Control tone and body language. Pause before reacting. Set the tone before the situation escalates.
Communicate expectations specifically. Confirm understanding. Remove vague language. Define what success looks like so there is no room for misinterpretation.
Apply standards equally. Follow through. Address behaviour early. Uphold standards even when tired or busy — especially then.
Address difficult behaviour promptly. Remain steady when challenged. Choose the right action over the comfortable action. This is where most leadership fails.
Source: The Workplace Field Manual: Building Discipline Without Breaking Morale, Appendix One. © Neil Toohey · workplacefieldmanual.com